Our counsellors and associates have Masters Degree in Psychology or related fields, and extensive clinical background. Additionally, they have expertise in assessing Alcohol and Drug Dependency. Over the years, they have developed relevant industry experience on the need for workplace intervention. They are available 24 hours a day.
EAP also has extensive professional resources across Canada and in the United States. These resources have been carefully assessed for their expertise, their location, and their availability. They have been trained to be flexible to the needs of our clients. These resources report to EAP.
When an employee or family member is referred to an external resource, EAP will cover the cost of limited number of sessions. Should an employee require further sessions, they may utilize their extended health benefits to continue with counselling. The employees’ financial situation should not interfere with them getting all the required assistance. We will utilize creative resource support to ensure appropriate professional assistance.
The clients will be seen within the week. Clients in crisis will be seen the same day.
All the client files will be the property of the EAP and no one, except the clients, will have access to them.
Toll-free NUMBER (1-877-299-4586)
We have set up a toll-free number. The telephone is answered 24/7 by a live operator in both official languages. The operator has been trained to assess the calls for crisis and phone a counsellor right away should the client require immediate assistance.